Am I being unreasonable
Your Opinion is welcomed
On the 22nd September 2004 I purchased a SMEG Dishwasher. Definitely not my favourite dishwasher, I have not found the stacking of items meets my particular needs. Periodically a rubber seal comes adrift and needs reseating.
The latest incident is a very different matter.
It has one set of buttons to select the program and another set for timing and starting the washer. The latter set has simply disappeared into the machine. I have had dishwashers for year and have never come across anything like this before.
The guarantee has naturally has expired. SMEG customer service say it is a component failure. Had the button not worked I would have agreed but still been unhappy. However I argue that it is a design fault, insufficient thought has been given to the fixing. Without having taken it front apart I can not identify the cause but I consider a possibility that it was stuck on. Not exactly the sort of fixing you would expect on a product supposedly built to last for years.
I would have thought that SMEG would have been concerned to find out the cause of the failure but I don't think that I should have to pay an engineer for their benefit.
In essence SMEG really are not bothered, to them it is a component failure, out of guarantee, hard cheese. I expect their staff would have a different attitude if the drivers door fell off their two year old car. Hardly be fair wear and tear, would it ?
Has anybody else suffered a similar problem. Am I unreasonable in believing they should at least look at the problem if not refix the buttons securely. Is this an ongoing problem that they are unaware of because they ignore customer complaints.
Please let me know what you think and any occasions you thought you got a raw deal
Photographs
Both sets of buttons click for large photograph
Empty right hand button holes click for large photograph
11th September 2006
By Comparison
A few weeks ago, I purchased a well kept Encyclopedia of Cars at Diss Market from a gentlemen a few years older than myself. We reveled in the memories of a few old classics.
During National Service, he and several other servicemen decided to buy a car between them as local transport was sparse. Together they purchased an old Rolls Royce. Initially all was well but one day returning from a trip it suffered a major engine failure. The car had to be returned to Rolls Royce for repair. Just two week later they received a call asking them to collect the car.
The car had been repaired and they were handed the bill. With some trepidation they looked at the cost. For an oil service. They explained there must be a mistake, the engine had major problems. They were told Rolls Royce engines do not have problems. The bill was correct.
That is what I call pride in your product.
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